Pets must receive vaccinations at least 7 days prior to your stay at the PawsCienda Pet Resort for maximum effectiveness. We require proof of vaccines prior to drop off.  - Requirement for DogsRabiesDistemper Bordetella​- Requirement for CatsRabiesFeline DistemperFeline Leukemia

We provide all the essentials for your pet's stay, including bedding, regular bowls, slow feeder bowls, food and fresh water.​ Though we understand that some pets may feel more at ease with a few familiar items from home. You are welcome to bring up to three personal belongings for your pet. These items can include:A favorite toyA blanket (no towels or beds!) A piece of clothing with your scent​​​***For safety reasons, if your pet is a chewer, we cannot provide bedding during their stay.​Please note that we can only accommodate a maximum of three personal items. If you bring more than three, the extra items will be returned to you.

Yes, we provide food for your pet free of charge during their stay. We offer a high-quality, grain-free food brand called VeRus.​If you prefer to bring your own pet's food, you are welcome to do so. We do have a few specific requirements:Each meal must be individually bagged in ziploc bags. (We kindly ask that you do not pack one bag per day and instruct us to feed half in the morning and half in the evening. Our staff work in AM and PM shifts, so splitting a bag can cause confusion. Team members may not know if a bag has already been partially fed from the previous shift, which can affect feeding accuracy.)​Label each bag with your pet's name. ​Please do not label the bags with dates. ​Pets are fed twice a day at 8 AM and 5 PM. However, we can accommodate feeding three times a day, with lunch provided at 12 PM.​Following these guidelines helps us ensure that your pet receives the correct amount of food at each mealtime.

Yes, we are able to administer medications to your pet free of charge during their stay at our pet resort. We strive to ensure your pet's health and well-being are maintained while they are with us.​The only time we charge for medications is if your pet requires insulin injections, which are priced at $2.00 per injection.​We can administer medications up to three times a day to accommodate your pet's needs.*If your pet requires medication more frequently than this, unfortunately, we are unable to board them.​We kindly request for you to write the dosage and administration instructions for us. Our trained staff will ensure your pet receives their medication as prescribed. Please do NOT mix medications in with food bags brought from home.​If you have any specific questions or concerns about medication administration, please feel free to contact us.

We are happy to accommodate many pets with special care needs; however, some medical, mobility, or behavioral needs may require a level of medical care that is better suited to veterinary boarding.Examples may include, but are not limited to:Pets requiring medication more than three times per dayPets requiring continuous or overnight medical monitoringPets with limited mobility or difficulty moving around independentlyOpen wounds or surgical sites that require medication or monitoringBandages or dressings that require changesRecent surgeries involving stitches or healing incisionsSevere separation anxiety resulting in destructive behavior, self-injury, or excessive stressIf your pet has a medical, mobility, behavioral, or other special care need that is not listed above, please contact us before making a reservation. We are happy to discuss your pet’s individual needs and determine whether we can comfortably and safely accommodate them during their stay.

The health and safety of your pet are our top priorities at PawsCienda. If your pet becomes sick or injured during their stay, our protocol is as follows:​Contacting you, the owner: We will immediately contact you to inform you of the situation and discuss next steps. It's important to provide us with current contact information when you check your pet in. Please also provide us with an emergency contact upon drop off in case you are unavailable.​Emergency situations: In the event of a medical emergency, we will promptly rush your pet to the nearest emergency veterinary clinic. ​Our staff is trained to handle various situations with care and urgency. If you have any specific concerns or instructions regarding your pet's health, please communicate them to us during check-in.

What is Canine Cough?Canine Cough, sometimes referred to as "Kennel Cough," is a contagious upper respiratory illness in dogs. Despite its common nickname, it is not limited to kennels and can occur anywhere dogs interact with one another.Canine Cough is commonly spread through respiratory droplets in the air, particularly when dogs are in close contact. The incubation period is generally 3–10 days, which means a dog can be exposed and appear completely healthy for several days before developing symptoms. Because of this, a dog may unknowingly spread a respiratory illness before anyone is aware that they are sick.This is similar to a child attending school or daycare before developing symptoms of a cold—the exposure may occur before there is any indication of illness.What are the symptoms?The most recognizable symptom is a persistent, hacking or "honking" cough. Some dogs may also experience:SneezingNasal or eye dischargeMild lethargyDecreased appetiteSymptoms may last anywhere from several days to a few weeks. Many cases are mild and resolve with time and supportive care. However, puppies, senior dogs, and dogs with underlying health concerns may be more susceptible to complications.If your dog develops symptoms, we recommend contacting your veterinarian for guidance.How does PawsCienda help reduce the risk of Canine Cough?At PawsCienda, the health and well-being of our guests is a priority. We take several precautions to help reduce the spread of respiratory illnesses, including:Requiring Bordetella vaccinationsUtilizing UV air-filtration systemsMaintaining thorough cleaning and sanitation protocolsProviding proper facility ventilationNot allowing dogs displaying symptoms of respiratory illness to attendThese measures help reduce the risk of respiratory illness, but no environment where dogs interact can completely eliminate the possibility of exposure.Doesn't the Bordetella vaccine prevent Canine Cough?The Bordetella vaccine is an important preventative measure, but it cannot protect against every cause of Canine Cough. "Canine Cough" is a general term for respiratory illness that can be caused by several different infectious organisms. The Bordetella vaccine provides protection against Bordetella bronchiseptica, one of the common causes, but does not cover every virus or bacteria that can cause similar symptoms.Vaccinated dogs can therefore still develop Canine Cough, although vaccination can help reduce the risk and may lessen the severity of illness. Similar to vaccines for respiratory illnesses in people, vaccination provides valuable protection but does not guarantee that infection will never occur.How is Canine Cough treated?Many mild cases of Canine Cough are similar to a common cold and improve with time and supportive care. Treatment will depend on the individual dog and the severity of their symptoms.A veterinarian may recommend rest and supportive care, medication to help control excessive coughing, or antibiotics if a bacterial or secondary infection is suspected. Because every dog is different, your veterinarian is the best resource for determining whether treatment is necessary.Our Commitment to Your PetOur goal is to help pet owners understand Canine Cough and feel informed about the steps we take to help protect our guests.Respiratory illnesses are a possibility anywhere dogs spend time together, just as colds and other illnesses can spread in schools and daycare settings. While we take precautions to reduce the risk, no environment where dogs interact can completely eliminate the possibility of exposure.If your dog develops coughing or other symptoms of respiratory illness, please notify us and keep your dog home. Dogs who have been diagnosed with or are suspected of having Canine Cough should not return to PawsCienda for at least two weeks.We are pet-care professionals, not veterinarians, and this information is intended for educational purposes only. If you have questions or concerns about your dog's health, we encourage you to speak with your veterinarian.

Absolutely! We welcome tours because we want you to feel comfortable leaving your pet with us. You should always take a tour before leaving your pet anywhere, and we highly recommend touring in advance. Please do not request to take a tour on the day of drop-off as it can create unnecessary stress for both you and your pet. While we understand you may want to say goodbye to your pet, doing so right before leaving can make the transition harder for them. Saying goodbye can create anxiety, and the emotional moment might make it more difficult for your pet to settle in. Our staff will take your pet back to their accommodations and help them adjust in a calm and caring manner. Tours are welcome from 10:00 AM to 2:00 PM, Monday through Friday.Pets are not allowed on tours.